neiltastic accepts returns of unworn/unused items within 14 days from the date of shipment with the exception of clearance items – these items are final sale and cannot be exchanged or returned. Refunds on full priced items will be credited to the original credit card that was used to make the purchase minus the shipping fees.

Return packages must be shipped prepaid through a traceable method such as UPS, FedEx or insured Parcel Post and those shipping costs are non-refundable. Please note: International customers are responsible for all additional shipping costs for exchanges as well as any taxes and/or duties related to your order. neiltastic reserves the right to refuse the return/exchange or any merchandise that does not meet the above requirements.

All returns/exchanges must include the original packing slip and order number. Please send returns/exchanges to:

neiltastic

3500 Laird Rd,

Mississauga, ON

L5L 5Y4

Canada